Privacy Policy

1. Introduction

Welcome to Lux Media Hub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us with inquiries or feedback
• Participate in surveys or promotions

This information may include:

• Name and email address
• Password (encrypted)
• Payment information (processed securely through Stripe)
• Communication preferences

2.2 Information Automatically Collected

When you access our Service, we automatically collect certain information, including:

• Device information (type, operating system, browser)
• IP address and approximate location
• Usage data (pages visited, time spent, features used)
• Listening history and progress data
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Authentication providers (Google, Apple) if you use social login
• Payment processors (Stripe) for subscription management
• Analytics providers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage subscriptions
• Personalize your learning experience
• Track your progress and provide statistics
• Send administrative information (updates, security alerts)
• Respond to your comments and questions
• Analyze usage patterns to improve our Service
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Sharing Your Information

We may share your information in the following situations:

• Service Providers: We share data with third-party vendors who perform services on our behalf (hosting, payment processing, analytics).
• Legal Requirements: We may disclose information if required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure (Google Cloud Platform)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Specific retention periods:

• Active Accounts: Data is retained as long as your account remains active
• Deleted Accounts: All personal data is immediately deleted upon account deletion request
• Backup Retention: Deleted data may remain in encrypted backups for up to 30 days before permanent removal
• Legal Obligations: Some data (e.g., payment records) may be retained for up to 7 years as required by tax and financial regulations
• Anonymous Analytics: Aggregated, anonymized usage statistics may be retained indefinitely for product improvement

You can request deletion of your account and associated data at any time through your account settings. Upon deletion, all personally identifiable information will be permanently removed from our active systems within 24 hours.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at lunchbreakluxembourgish@gmail.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable law.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

10. Third-Party Services

Our Service may contain links to third-party websites or services, including:

• Media content providers (RTL, 100.7)
• Payment processors (Stripe)
• Analytics services (Google Analytics)

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

12. Contact Us

If you have questions or concerns about this privacy policy, please contact us:

• Email: lunchbreakluxembourgish@gmail.com
• Contact Form: www.luxmediahub.com/contact

13. GDPR Compliance (EU Users)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes:

• Contract performance (providing our Service)
• Legitimate interests (improving our Service, security)
• Consent (marketing communications)
• Legal obligations (compliance with laws)

You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.